Contact Us

Get in Touch

We'd love to hear from you! Whether you have a question about our products, need assistance with an order, or just want to share feedback, our team is here to help.

Contact Information

Email: info@soft-footwear.com

Online Support: Available through our website chat

Customer Service Hours

Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed

Frequently Asked Questions

What is your return policy?
We offer a 30-day return policy on all unworn items in original packaging.

How long does shipping take?
Standard shipping within the US typically takes 5-7 business days. Expedited options are available at checkout.

Do you ship internationally?
Yes! We ship to select countries worldwide. Shipping costs and delivery times vary by location.

How can I track my order?
Once your order ships, you'll receive a tracking number via email.

We're Here to Help

Our customer service team typically responds to emails within 24 hours during business days. For immediate assistance, please use our online chat feature.