Returns & Exchanges

Returns & Exchanges Policy

At Soft Footwear, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Policy

We accept returns within 30 days of delivery for a full refund. Items must be:

Unworn and in original condition
In original packaging with all tags attached
Free from any signs of wear, dirt, or damage

How to Return an Item

Contact Us: Email info@soft-footwear.com with your order number and reason for return
Receive Authorization: We'll send you a return authorization and shipping instructions
Ship Your Return: Pack the item securely and ship it to the address provided
Get Your Refund: Once we receive and inspect your return, we'll process your refund within 5-7 business days

Exchanges

Need a different size or color? We're happy to help!

Follow the same return process above
Indicate in your email that you'd like an exchange
We'll ship your replacement item once we receive your return
Exchanges are subject to availability

Return Shipping Costs

Defective or Wrong Items: We'll cover return shipping costs
Change of Mind: Customer is responsible for return shipping costs
Exchanges: We'll cover shipping on the replacement item

Refund Method

Refunds will be issued to the original payment method used for purchase. Please allow 5-10 business days for the refund to appear in your account after processing.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Items marked as final sale
Worn or damaged footwear
Items without original packaging or tags
Custom or personalized orders

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@soft-footwear.com with photos of the issue. We'll arrange for a replacement or full refund at no cost to you.